Jan 28, 2021
Emergency veterinary medicine is a
critical yet demanding service. This week, Shawn & Ivan speak with
Dr. David Bessler of VEG: Veterinary Emergency Group about how they
make frightening situations easier for both pet parents and clinic
staff.
David recommends Steve Jobs by Walter Isaacson (amzn.to/3acIS42) &...
Jan 21, 2021
Client communication is one of the most important things a veterinary clinic can do, but they might not go as far in facilitating it as they should. This week, Shawn & Ivan are joined by Taylor Cavanah of PetDesk to discuss effective client communication.
Taylor recommends The Challenger Sale by Matthew Dixon & Brent...
Jan 14, 2021
As a result of the Covid-19 pandemic, more pet owners than ever are turning to the internet for information about what illnesses their pet may have. This week, Shawn & Ivan chat with Dr. Susie Samuel of VetHelpDirect about online triage.
Susie recommends 21 Lessons for the 21st Century by Yuval Noah Harari...
Jan 7, 2021
Veterinarians aren't taught in
school how to run a clinic as a business, which can create a lot of
stress later on. This week, Shawn & Ivan welcome Dr. Joel Parker of
Veterinary Practice Solutions to talk about teaching these skills
to clinic owners.
Joel recommends The Ultimate No B.S., No Holds Barred,
Kick...